FAQ

I do not have an Art nr! (Item nr)

In case your item does not have an item number;
Please look on your original purchase order or phone Simco service at 0031 573 288378

For ES-2J ionising air guns:
With 3 meter cable : 0505001003
With 6 meter cable : 0505001006
With 9 meter cable : 0505001009

Where can I find the item number (Art nr)?

Most products have a name sticker. The item number can be found there.

I do not have a production date

If you cannot find a production date on your product please contact Simco service at 0031 573 288378

Where can I find the production date of my product? (Unit nr)

On 24V and 110/230V products the production date is incorporated in the serialnumber (Unit nr), f.e. 152309876, means year 2015 week 23.

On most AC antistatic products the date is engraved in the product as MMYY f.e. 0615 means June 2015.

Some products do not have a production date. You will have to trace the production date from your original order confirmation.

How can I send a static locator for calibration?

Use itemnumber: 2690000020 Use serial number: 0118

Are shipping cost included?

Yes! Return shipment to you is always included, free of charge.